Shipping policy

D3 Candle Company Shipping Policy

Effective Date: March 25, 2025

Thank you for shopping with D3 Candle Company! We strive to ensure that your orders arrive safely and on time. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 5-7 business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days (extra charges apply)
  • International Shipping: Currently, we only ship within the United States of America.

Shipping rates are calculated at checkout based on order weight and destination.

3. Shipping Carriers

We use USPS, UPS, FedEx, etc. for reliable and secure shipping. Carrier selection depends on your location and shipping method chosen at checkout.

4. Tracking Your Order

  • A tracking number will be emailed once your order ships.
  • Please allow up to 24 hours for tracking updates to appear.

5. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages once they leave our facility.
  • If your package is lost or delayed, please contact the shipping carrier directly.
  • If your package is marked as "Delivered" but not received, check with neighbors or your local post office before contacting us.

6. Incorrect Shipping Address

  • Please double-check your shipping address before placing an order.
  • If an incorrect address is provided, we are not responsible for reshipment fees or lost packages.

7. Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items. We will arrange a replacement or refund based on our Refund & Return Policy.

8. Holiday Shipping

During peak holiday seasons, shipping times may be longer. We recommend placing orders early to avoid delays.

9. Contact Us

For any shipping-related inquiries, contact us at:
📧 Shanyka.nichols@yahoo.com

Thank you for choosing D3 Candle Company!