Refund policy
D3 Candle Company Refund & Return Policy
At D3 Candle Company, we take pride in providing high-quality, handcrafted fragrance products. If you are not completely satisfied with your purchase, we are here to help!
Returns & Exchanges
- We accept returns or exchanges within 14 days of delivery.
- Items must be unused, in their original packaging, and in resellable condition to qualify.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable.
Damaged or Defective Items
- If your order arrives damaged or defective, please email Shanyka.nichols@yahoo.com within 48 hours of delivery with photos of the damaged item(s).
- We will offer a replacement or full refund at no additional cost.
Non-Returnable Items
- Used products
- Personalized or custom-made items
- Clearance or final sale items
For any questions or assistance, please contact us at Shanyka.nichols@yahoo.com. We appreciate your support and will do our best to make things right!
Thank you for choosing D3 Candle Company! đź’–